Welcome to Cryptrodex Exchange. This Refund & Returns Policy outlines the terms under which refunds and returns are processed on our platform (https://cryptrodex.exchange/). By using our services, you agree to the following terms.
1. General Policy
Due to the nature of cryptocurrency transactions, Cryptrodex Exchange follows a strict no-refund and no-return policy. All transactions executed on our platform are final and irreversible.
2. Exceptions to No-Refund Policy
In rare circumstances, Cryptrodex Exchange may consider refund requests in the following situations:
- Unauthorized Transactions: If a user identifies unauthorized access to their account resulting in transactions they did not initiate.
- System Errors: In case of a technical issue or system malfunction that leads to an incorrect deduction of funds from the user’s account.
- Regulatory Requirements: If mandated by UAE law or regulatory authorities to process a refund under special conditions.
3. Refund Request Process
If you believe you qualify for a refund under the exceptions stated above, follow these steps:
- Contact our support team at info@cryptrodex.exchange within 48 hours of the transaction.
- Provide transaction details, including the transaction ID, date, and amount.
- Attach relevant proof, such as screenshots or bank statements.
- Allow up to 14 business days for investigation and resolution.
4. Chargebacks & Disputes
- Cryptrodex Exchange does not entertain chargebacks initiated through banks or payment providers. Unauthorized chargebacks may lead to permanent suspension of your account.
- If you have any issues with a transaction, we recommend reaching out to our support team before initiating a dispute.
5. Compliance & Fraud Prevention
- Any refund request that appears fraudulent, abusive, or in violation of our Terms and Conditions will be rejected.
- Users found engaging in fraudulent activities may have their accounts suspended or banned from using our services.
6. Changes to This Policy
Cryptrodex Exchange reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be reflected on this page, and continued use of our services constitutes acceptance of the revised policy.
7. Contact Us
For any inquiries or assistance regarding refunds and returns, please contact:
Cryptrodex Exchange
Email: info@cryptrodex.exchange
Website: https://cryptrodex.exchange/
By using Cryptrodex Exchange, you acknowledge that you have read and understood this Refund & Returns Policy.
